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FAQ & Help Center

Got a question?
Get your answer

Curious about Primeactive&co? Ask us anything about our brand and our products, and get factual responses.PrimeActive is a brand owned by CanadaGenix Ltd.

Send us a message!

  • Toll Free: +1(888)-662 2920
  •  Email:

We’re here

Our door is always open for a good cup of coffee.

Our Office:

  • 5551 Hollywood Blvd  #1042 Hollywood, CA 90028 USA

You can also browse the topics below to find what you are looking for:

1. Do you ship worldwide?

Yes, since the brand has continued to grow, we have different warehouses in widely distributed locations so that we can handle worldwide shipping.

2. How long are the shipping times?

Please allow 10 to 25 Business days for delivery to the U.S.

International shipping can take a little bit more than expected depending on the location.

However, we also offer Express delivery for a little extra cost.

3. When will my order be shipped?

We fulfill orders and ship them 1-2 business days after payment.

4. My order has not arrived yet.

In case your order is taking too long due to an uncommon logistical problem, we encourage you to send us an email so we can provide you further information about your order.

For more questions about refunds, please check our Refund Policy on the bottom of the home page.

5. How secure is my payment?

We use Paypal checkouts, one of the safest payment gateways available today. You are protected by PayPal against fraud and your information cannot be stored in our servers.

6. How do I change or cancel my order?

We encourage you to check every detail before ordering. Send us an email before the first 24 hours after placing your order and we can make a change, otherwise we are unable to change the order.

7. Why has my order arrived but in two different packages/days?

Our warehouses are located in different locations with the purpose to reach more people and being able to deliver worldwide shipping, so some products may arrive before others. Don't worry, it will be delivered within a few days.

8. My order arrived but it is damaged

In that case, we will send you another one totally free.